Hardwired Ring 2 doorbell not charging

I have a ring 2 that I’ve had for about a year with no issues until now. I was looking at the app and it reports 6% battery despite being hardwired. The doorbell function works (rings a mechanical doorbell as well as through the app). I thought this model can charge via the doorbell? The battery can’t possibly be just now getting low.

-justin

Hi @Jjfrieze. When your Ring Doorbell is hardwired, the battery will be trickle charged. The frequency in which you charge the battery will be greatly reduced, but it will still need to be charged. You can learn more about that in this Help Center article here. I hope this information is helpful.