Get banners but no sounda

Hi, I’m a. newbie. I get notifications on both my iPhone and Apple Watch that someone is at the door, but I get no sound from either or my added chime. Yes, I have checked NOTIFICATIONS on my phone and it is set for everything to be on.

Hi @Canada_Mike. If you have your iPhone on Silent Mode, you won’t hear an alert tone played from your Ring app. Ensure you do not have Silent Mode or Do Not Disturb on, or you won’t receive audible notifications from the Ring app. Regarding the Ring Chime not playing when someone rings the Doorbell, you can find more information in this thread. We have already notified our teams, and the recommendation is to reach out to our support team so they can further investigate.