Gen 2 keypad does not show up in list of base station devices

Question

Received and installed free keypad gen 2 to replace my gen 1.  I can enter code and change modes (disarmed, home, away) and see the change on the app, but the keypad does not show up in the list of base station devices so I can manage the keypad.

Justin_Ring · Answer

Hi @Zuburg. Try force-closing the Ring app on your phone and reopening it to see if your new Keypad appears. If not, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

system · Answer

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Gen 2 keypad does not show up in list of base station devices

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