I installed new bell today. WiFi good etc but I cannot get notifications or live view on my phone at all…Its a Samsung S9…any ideas?
Hi there, @Nickh1962. Video connection concerns are often related to wifi, mobile device, or Ring app communication variables. As you mentioned checking your wifi, this can also be confirmed via RSSI in the Device Health section of your Ring app. Check out our Community post about RSSI for tips on optimizing this signal strength.
Removing and reinstalling the Ring app is a quick way to ensure it is up to date and optimally integrated with your mobile device. On your mobile device, try testing video on wifi only, and then on data only, to see if either connection is more efficient. Please also ensure bluetooth and VPN is disabled. I hope this helps! 