Ring Accessories
Browse posts, comment, and join in the discussion about Ring Chime, Chime Pro, and more.
Gen 2 Chime - preview is different to actual tone
Hi guys, after some help or if this is a known bugLive chat currently closed so seeing if anyone has answers before I get on to them tomorrowI have a Gen 2 Chime, and Gen 2 Chime Pro. Just installed the normal chime today. Firmware is up to date on both, App is up to date on AndroidI selected Westminster on both, the preview plays through my phone first, then when Testing on Chime, the sound from the normal chime is completely different to the preview. The sound from the Chime Pro is identical to the preview.https://youtu.be/P71Scb1o2IUApologies for the dog going nuts at the end, he knows the Chime tone too well hahThanks
834 •
0 •
3 •
02-04-2021 19:50:56
Responses (5)
- T
Hi @JOSEF. Thank you for bringing this to our attention. I've notified the appropriate team and will update you once I have more information.
•0
07-04-2021 17:00:20
•
- J
Thank you, I've got an escalated support request via Email ongoing as well with a different video that was requested
•1
08-04-2021 02:02:44
•
- J
Don't suppose you have an update at all yourself for me? Not heard anything back from my email yet. Thanks
•1
10-04-2021 12:40:15
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
JOSEF
So just to update this, tried every tone.Every tone plays correctly except Westminster and Westminster Soft. Both of these play a faster tempo than the preview played through my phone, and different to that of the Chime Pro
1
05-04-2021 17:49:13
•