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  Chelsea_Ring

  Hey @Jacoooooooo. In order for you to get the switch on your Ring app and to work with Ring, you need to have a Ring Alarm Base Station set up first, as the switch runs on Z-wave and needs to connect to the Base Station that also runs on Z-wave. If you do not have the alarm system set up or do not own one, you will be unable to pair the switch to your Ring app. For more information on what can be paired to the Ring app, you can get [the full list here.](https://support.ring.com/hc/en-us/articles/360026250452-Works-With-Ring-Compatible-Devices)

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  17-12-2019 12:52:03

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  EnerGT

  The answer above worked for me. I did move my Ring base station close the new switch when pairing. All works perfectly.

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  29-12-2019 10:23:15

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  gburks

  My problem was that I moved into a house where the previous owner had paired the GE toggle switches to his hub. Because they had previously been paired, they would not show up in the Ring app, even after performing the reset procedure (click up three times, down three times). The only way I was able to unpair them was to buy a Samsung Smartthings hub, go to the Exclusion Mode setting in the SmartThings app, exclude the switch, and then it was available for pairing in Ring. At that point, I decided I liked the SmartThings hub better so I paired it with it instead. The point is, Ring needs to add the Exclusion Mode workflow to their app, similar to the Exclusion Mode feature in the SmartThings app.

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  06-01-2020 02:30:31

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  SactoSimon

  Have you figured out how to add the switch to the Ring Alarm base station yet? I have the same issue with the GE In-Wall Paddle Dimmer (14294). I followed all the steps, pressed Add, and then pressed the dimmer switch rocker, the screen changed from listening to new device to "device not found", each time I tried to add the switch to the Ring and pressed the dimmer switch rocker. I am very frustrated now.

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  15-01-2020 06:13:41

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  CrazyCat

  You have to have the Ring alarm base station very close to the device during setup.

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  15-01-2020 06:17:16

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  SactoSimon

  Do you know how close is that? I tried to pair it within 3 feet between the base and the switch, and still have no success.... My ring app does sense the trigger when I press on the dimmer rocker, however, the "device not found" message is immediately displayed and I cannot add the switch to the Ring system....

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  15-01-2020 06:20:04

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  Italiasown

  Im confused, does the ring base station take the place of the zwave hub, or do you need a hub, a base station, and just make sure the switch is paired to the base station? Is there a reason you need both a hub and the base station? I am currently using a vera lite as my hub, but didnt realize the ring can control all my stuff, like my switches, and thermostats.

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  14-01-2022 02:32:00

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