Fully Charged Battery not working in devices

My ring battery shows fully charged - green light - but does not work in doorbell or wireless security floodlight. Is the battery dead? If so why does it show charged? If it’s not dead (but sleeping!) how do I wake it? Both devices work fine with other batteries.

Grateful for any thoughts before I splash out on another battery.

John

Hi @JML53. If you’ve fully charged this battery and it is not working in any devices where other batteries are working, this battery may have reached it end of life. If this is a new battery, please follow up with our support team. You can also get in touch by sending a private message @Ring on Facebook or Twitter.