Really terrible service. Waited over 21 mins and the person didn’t help at all. I’ve been a loyal Ring customer since the first version of the Ring Doorbell and am part of the Ring ecosystem but after my customer service experience today, I will definitely seek a different provider.
Often one must call multiple times to a company’s help desk to get satisfactory answers/results.
You should try again.
Agreed. At least try one more time, let them know of your experience and perhaps ask for a manager. @SolarEclipse is right. A call to any company often is sort of “luck of the draw” in terms of who you get to help. Some are better than others, but there is usually some element of this. Post back.
I am having similar issues. I am missing a critical part from an order I placed three weeks ago. I have contacted Ring through every channel (chat, phone, Twitter, Facebook) at least six times and I still cannot get a resolution. Terrible, Terrible, Terrible.
Look at the Order History for your items. In the upper right the items should be listed along with approximate shipping dates in small print. At least it was for an order I had where not all the items came at once.
Thank you @SolarEclipse ,
It looks to me like Ring thinks my order is complete. The swiship site shows five boxes under my tracking number and I have received five boxes. Unfortunately, the Alarm Base Station that was part of the Retrofit Kit bundle was not in any of the boxes.
I just cannot believe that Ring is doing so poorly at responding. Shipping errors happen, but when the customer calls to get it resolved you do not hide behind your call center and SLAs of 72 hour (or today they told me 5 days). Particularly for a new customer that can easily switch. I was with ADT for 15 years because it was easier to just keep using them than to change. When a lighting strike fried my ADT alarm, I thought it was a great time to switch. ADT even offered me a free upgraded alarm if I stayed with them. Seems like that may have been the better deal.
Bad customer service can be defined as when a business fails to meet customer expectations in terms of service quality, response time, or overall customer experience.
But you shouldn’t have to try, try, try. Customer SERVICE should be just that… SERVICE. A customer’s time is worth more than the endless effort it takes to call and call again.
That may have been what Support was years ago, but it isn’t anymore as companies see it as a cost, not a revenue generator. With people’s quest for the cheapest products what are companies to do?
I prefer to live in the real world, what Support was like in the “good 'ol days” are long gone.