I put two StickUp Batteries, and one StickUp Plugin in my cart yesterday and at check-out it said my selected items did not qualify for the special offer. Bogus. I wound up buying from Amazon instead. Not a good way to start a relationship.
Sorry to hear about this experience @badhatharry! If it helps, here are the terms and conditions to receive a free quick release battery pack.
Keep in mind this promotion cannot be combined with other promotional offers, in addition to any other terms that may apply in the above link. If you feel you met all the requirements for this, our support team can certainly assist further by phone! 