Free trial period

I’ve purchased a new doorbell and chime today and it’s tell me my free trial has ended when it didn’t even start!
How it what can I do about this??

Hi @Debbiehuntington. For this concern, would you mind reaching out to our support team? They’ll be able to pull up your account and take a look at your trial to make sure everything is in order. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: