Force Firmware to Update on Ring Video Doorbell Pro
When I check the Firmware Version in Device Health, it shows Version 1.16.00263 instead of "Up to Date" as it should. That is suppossed to mean the Firmware needs to be updated. How do I update that outdated Version of the Firmware?
22813 •
0 •
18 •
29-09-2019 03:49:39
Responses (3)
- D
If Ring would spend the same effort they spend on "making excuses" on actually solving problems, we would definitely have fewer of those problems.
•7
29-09-2019 06:52:17
DI / We definitely need to have a way to determine (at a glance) whether or not the Firmware is OR is not up to date. What Firmware Version did you have that Ring said WAS up to date?
•2
29-09-2019 06:55:07
DHello. I just read this message thread after having the same problem with the same device showing the same version of firmware. Since your last post, were you ever able to get the doorbell to show Up to Date or does it still show version 1.16.00263? I wonder if that is still the latest version and how we'll know if there is an updated firmware version since our doorbells aren't showing Up to Date. Thanks.
•0
09-11-2019 02:27:56
- C
Learn more about your device's Firmware, [here](https://support.ring.com/hc/en-us/articles/115004599926-Updating-the-Firmware-For-Your-Ring-Devices). Please be patient if your device state's a number - it will update automatically :)
•0
20-11-2019 05:04:02
•
RI just received my 2nd doorbell from ring and I hooked it up and after getting it reconised from my phone through setup it had same version so I was like crap! so I hit the button on the side of the oorbell to put in back in setup mode and it said it was installing a update and so I was like omg! im sorry and was like ill wait!...lol!... then 10 or 15min later I hit the button again and it went through setup again and after I was done I checked and all behold it says UP TO DATE!... can I say Pass Out Now!...:laughing::laughing::smileyvery-happy::smileyvery-happy::laughing::laughing:
•0
28-01-2020 11:13:37
SStill nothing but a tech telling me there still working on issue no timeframe to get fixed
•0
28-01-2020 02:01:18
Rspeedydog5 New Neighbor 01-28-2020 06:01 AM Re: Force Firmware to Update on Ring Video Doorbell Pro Still nothing but a tech telling me there still working on issue no timeframe to get fixed Dude! you need a new doorbell module! I don't know if there feeding you bull crap or what but it works! I will vouch for you if I have too to get you help! I don't know if you can PM me on here or not but other wise hit me up and label the subject Ring DoorBell and Ill know who you are and we can work somthig out to get you going. I will attach a pic of what your stuff should show...., I don't think I have a before pic but I ordered my first doorbell unit from Ring and it would never update but as soon as I connected the new one to my roughter it was installing the newest version and now says up to date! 
•0
29-01-2020 02:27:45
Si still have nothing except they tell me its been flagged for there advanced tech and they have no idea when the fix will come wont send me another unit cause i,m on my third ive told them other people had fixed with a new doorbell totally un acceptable
•0
31-01-2020 01:04:56
BI was stuck on firmware 1.16.00272 & going thru the forums & on the internet I found that many people were stuck on the same as well. I did everything they asked,new transformer & shut down my wifi mesh system because they said that was the problem.....it didnt work. Ring sent me a new pro that started on firmware 1.16.00267. Upon powering it up with my wifi mesh system in full operation, the new pro updated right away & is working perfectly. I think the 1.16.00272 firmware has caused the problems & essentially locked the devices with it.
•0
31-01-2020 01:21:52
- D
I have the same problem. My rear door camera says "up to date" but the doorbell had the firmware listed, which according to the doc means that firmware is NOT up to date. After 2 hours on the phone with support, it turns out that my firmware was in fact up to date, it just didn't say so in the app (like it is supposed to say). I reinstalled the app per support's advice, but it still shows the number, not "up to date." Clearly a bug in the app. How am I supposed to know if my doorbell firmware is up to date? Call tech support every month? Can't find any way to report a bug on the app.
•0
20-12-2019 11:48:18
•
BI wouldn’t buy that story. Their online chat Support told me the same nonsense. Then I spoke to a US Support Agent to troubleshoot the Snapshot Capture feature which wasn’t working, he told me my Firmware was outdated and was unable to update after multiple Forced attempts. Ultimately he sent me a replacement unit and after installing that one it updated and everything works great now. I think you need atleast 2.1.01005 to have that feature work.
•0
21-12-2019 03:15:56
DI am having the same issue. After a week and a very long support call I was told to take it back. Took it back, the new one has been in place for a week and no update. Spoke to support and they are pretty useless. Not sure how many times a person can go through setup. They wanted me to take this one back, they also blamed my wifi (Eeros)., They blamed my ISP..not enough bandwidth which is 300down and 24up. Funny that the connection is good enough for 3 laptops, 2 desktops, 4 phones, 3 firesticks, a camera system, 2 smart TVs but not for a doorbell. Support is trained to blame the customers side of things and leave it at that. My neighbor installed in about 2 weeks before me and it has updated..
•0
24-12-2019 05:54:02
NI’m just paying attention to this whole firmware thing today for the first time. As of right now, my Video Doorbell Pro is at 2.1.01005, so I assume that it’s been at least 20 days since Ring last updated my device if I’m going by others’ responses.
•0
30-12-2019 05:14:55
DSame issue here. Been at 2....005 for a few weeks now on my two doorbell pros. At minimum Ring should publish firmware update numbers and information like other companies do. I haven't tried calling support yet. I tried support on another issue I was having and they weren't much help.
•0
31-12-2019 04:13:34
5Hey everyone, for what it's worth, I spoke to support earlier this week about something unrelated and she advised, despite showing the version number, my DB Pro and Wired SuC are both up to date on v. **2.1.01005. ** I realize this contradicts what's stated on the Ring site, that if it doesn't say Up to Date, it's not, but that's what I was told... Still, no issues with either device, and Snapshot Capture finally appeared on NYE out of nowhere for all 4 of my cameras.
•0
02-01-2020 10:33:01
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
RGBellCSI
I am having the same issue. I did an online chat with Ring support. They remotely rebooted the device and that did not fix it. They suggested reinstalling the app. Nothing. They said that I have the latest firmware version and it shouldn't be a problem. I told them that I was concerned that it wouldn't recognize a future update and they said it would be okay. It shows the same thing with the Windows 10 app. I have two Spotlight Cams and they both report "up to date". Not impressed.
0
29-09-2019 05:38:22
•