Follow up on previous support - Trying to contact previous service rep

Over a month ago I had starting working to get faulty smart pathlights replaced. Some other family issues came up and caused the follow-up to fall by the wayside on my end. Previously I was working with Brett and I was told that if I responded to the email he sent, we would be able to continue communication via email to get the other lights replaced and finish solving the issues.

Currently I need an address to return a faulty pathlight to as I somehow lost the return label sent with the replacement light. Please provide a shipping address so I can get this returned and then let me know if Brett is able to follow up with me.

Thank you


I’ve processed your replacement request. You should receive tracking information once it is assigned by the shipping carrier. The replacement device should arrive within 5 business days.

When your replacement device arrives, you will **not** need to remove the old device from the Ring App.

Simply complete a new setup to update your replacement with your Ring Protect Plan and other important account details. Once this is complete, your old device will automatically be removed from your Ring App. This may take a few minutes.

Inside your package, you’ll find a prepaid shipping label. Please use this label to return the original device as soon as possible. Be sure to include any batteries and A/C adapters for the device with your return.

Please note there is currently a pre-authorization charge for $1 on the credit card we have for you on file. This charge will be released once we receive the original device.

Thank you for contacting Ring!

For more information, please visit or our online help at

Ring Solutions Advisor
If you need assistance in the future please check out our help center.
Download the Neighbors App.
Join the new neighborhood watch. |
On Wed, Jul 1, 2020 7:22 PM, wrote:

Hi @Pixie1313! You’ve reached the Ring Community, a peer to peer forum public to all Ring neighbors. At Ring we value your security and your privacy. For this reason, any account specific inquiries are best discussed with our support team. As your last correspondence was some time ago, and our response to Covid-19 might limit email support in your region, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. They’ll be happy to get you tracking, confirmation, and even a new return label. :slight_smile: