Floodlights will not turn off

I have a hard wired floodlight cam for 2 years. Suddenly not the floodlights will not turn off. I go in manually to turn them off and they turn right back on. No motions, day or night.

I too have noticed the same behaviour all of a sudden. Is this a bug?

Hi there. I have been experiencing the same problem. I have reset and rebooted the unit but as soon as the light comes back on it goes back to flicking on and off until morning ( neighbours understandably not impressed…). Did you get any helpful feedback ?

Sadly nothing. It’s like it’s evoking the dusk to dawn schedule. I have tried setting a schedule for 2 mins but it’s made no difference. I haven’t had unit for long and it wasn’t doing this when installed.

I did try the suggestion of going to device care on the ring app for floodlights. Here I did the reset, and this cleared the problem for me.

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Hi neighbors. If the lights on your Floodlight Cam are always on, try the following steps:

If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.

Well I have the opposite problem. No matter how or when or which way I try my lights won’t come on. No schedule, not dimmed. Not when manually turned on or when detection made.

Hi @user43723. Make sure your Floodlight Cam has been installed properly. I would also recommend still trying the troubleshooting tips in the marked solution, such as the reboot and the power cycle. If this concern persists, please follow up with our support team for further assistance.

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