Floodlight turns on at exact same time every day
Seeking help to troubleshoot issue. Product: Floodlight camera plus The floodlight turns on at the exact same time every night @ 3am. We performed a reset on the unit, now it turns on exactly @11pm every night We have covered up the motion sensor with tape. This has shown us that the motion sensor isn't triggering it. Because the time was adjusted by reset, we ruled out any external issue (power surge, etc.). Further detail: The light is turning on exactly 2 hours and 40 minutes after we perform the reset and continues the pattern indefinitely or until we perform another reset. Example: When we reset the unit and powered back on at 8:20pm, it now turns on exactly at 11:00pm. If we perform the reset at 6:20pm, the light turns on at 9:00pm. Obviously, we don't want this to happen and need help resolving.
195 •
1 •
0 •
02-06-2023 05:19:27
Responses (3)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Justin_Ring
Hi @chris1471. You have tried the troubleshooting step I would have recommended for this type of concern; the next best step would be to work with our support team to further investigate. Give our support team a call at one of the numbers available here.
0
05-06-2023 04:24:29
•