The mounting bracket for the floodlight cam isn’t great, made of “weak” plastic. When simply hand tightening the plastic nut for the cover, the screw came out with it shearing off the mounting bracket. The material for this bracket needs to be more robust. This carries a lot of load, and there are only 2 screws for cover. So, the holes on the mounting bracket for these 2 screws have quite high stress concentration. This type of plastic certainly isn’t the right material for the job, and makes the installation not very secure. Ring, please improve this as soon as possible.
Hi @M-A-S. Thanks for sharing your feedback and attaching some photo examples. In the instance that the mounting bracket for your Floodlight Cam is damaged, you’ll want to reach out to our support team directly. They’ll be able to look into replacing this part for you if possible. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
Hi @Caitlyn_Ring, I have already contacted the support team and arranged for a replacement. Nice to see that you are trying to help. But the purpose of this post was to share my feedback with Ring and Ring customers. The mounting bracket quality is poor, and I am quite disappointed. It makes the installation unsafe. The material of this bracket needs to be more robust to withstand the high stress concentration in the screw holes. These holes shear off too easy. For a product this expensive, the quality cannot be compromised.
I agree with your assessment of the mounting bracket for Ring Floodlight. There are many posts on this and other forums highlighting broken/damaged floodlight mounting bracket so it’s a persistent issue that needs to be sorted. It’s made of plastic which is flexible to some extent but shears off even when no force is applied on the cap nuts. I have 2 Ring Floodlights and 1 was a replacement, so I have installed Ring Floodlights 3 times and on all 3 occasions the mounting posts on the mounting brackets tore off from around the base of the posts on the back of the mounting bracket. Even lightly fastening the cap nuts on the floodlight from where the threaded posts stick out from the front of the floodlights mounting holes damages the plastic bracket. The cap nuts are around 10mm in long so the threads inside the cap nuts should be around 7-8mm deep. The mounting posts themselves protrude barely 5mm from the front mounting holes when you align the floodlight on the mounting bracket. As you fasten the cap nuts on the mounting posts, they are pulled and they rip the base where they are inserted on the mounting bracket from behind the bracket.
I called Ring Tech Support and they immediately sent out replacement mounting barckets but the fact is these brackets are too fragile for the size and weight of the floodlight. I noticed that Ring includes metal brackets for floodlights in other countries but not in UK as I have seen these metal mounting brackets on the internet. As for now, I have fastened the cap nuts lightly so the floodlights hang precariously from the mount. This is not safe by any way.
Request Ring to look into this genuine issue and sort this out.
Attaching pictures of the Metal Bracket and damaged plastic brackets.