Floodlight Camera Detects Steam As A Person

My floodlight camera detects steam as a person and gives me an alert and turns the light on. I cant move the camera away from pipe at the side of the house and cant adjust the motion zone as its a path i want to monitor. It means i get an alert everytime a hot water tap is turned on.

I’m happy to provide footage to anyone from ring to help the intelligents of the cameras going forward.

Hi @Spectron2k. It sounds like the steam is triggering the Passive Infrared Sensor on your Floodlight Cam. This sensors detects shifts in temperature and translate it into Motion Detection. This Help Center article here has more information about this Motion Detection. I hope this is helpful.

Hi @Tom_Ring, I am also seeing this issue. Is it something that is/can be improved or is the workaround just to exclude it from the motion zone?

Hi @BW97. I’m happy to chime in here. Other than adjusting your Motion Zones, you can also try decreasing the Motion Sensitivity to see if that helps.