Floodlight cam wired pro, the lights don't go out!

As soon as I plugged it in, the lights turned on and never turned off again, I’ve tested everything but I can’t put the camera without lights. I’ve already noticed that the support is a little weak, plus I live in Portugal, I’m screwed. There is some soul here who has already discovered something.

Hi @David43. If the lights on your Floodlight Cam Wired Pro are not turning off, try rebooting it using the Ring app. I would also recommend double-checking your installation to make sure it was done correctly. If you have tried these steps and are still having the same concern, reach out to our support team for further assistance.

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