I have the Ring Floodlight Cam Wired Pro, which I originally installed with the Plug-In Mount for Cams. The screws with the anchors came out of my exterior wall. I want to replace them with better anchored screws, but in order to do this, I need to remove the wall mount plate from the Plug-In mount for Cams. I tried turning the mount in both directions, with the wall mount plate turning in the opposite direction, and I’m unable to separate the two. They need to be separated so I can install the new screws and anchors to mount to the house.
Please let me know if you have any idea about how I can separate the Plug-In Mount for Cams from the wall mount that it comes with.