Ring Security Cameras

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A
Floodlight cam wire plus set up
hardwired-security-cameras
troubleshooting
Well, this has been an interesting one. My electrician installed a new RING Floodlight Cam Wired Plus for me today - but the device is not playing ball at all. When the installation was completed - I started the set up process and it looked like things were going to plan - device booted up, I went through the steps on the RING app - so far so good - App got to the part where it wanted to install Firmware - this completed - "Great" me thinks - nearly there - however since this was done - the camera is not working, and I am constantly getting "Device Offline" errors. I've tried holding down the button on the top of the device, for a brief two seconds, and also for the longer recommended 20seconds - sometimes this seems to put the device back into setup mode - and other times it doesn't. I've been through the entire process above several times now, with no success whatsoever. The camera still isn't working - still getting "Device offline" errors. A couple of times I have also noticed that the light on the camera has flashed green instead of the usual blue - really not too sure what this means. I have also tried rebooting my Virgin Media hub, in case there was a problem with my Internet connection - again, this has not rectified the issue at all. Any advice appreciated. I have other Ring devices set up at home - did not have any issues at all with these, however the outdoor camera is a different story. Thanks for reading Regards Alex

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06-12-2022 04:12:38

Responses (1)

C
Hi @AlexBG. What is the approximate distance between your Floodlight Cam and the router? There could be something causing interference with the signal, preventing the Floodlight Cam from maintaining a stable connection with your wifi. Do you see a number listed for the [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4) under the Device Health screen in the Ring app? This might give us an indication of the signal strength before the Floodlight Cam disconnected.

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07-12-2022 04:31:01

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