Floodlight cam detecting person as motion
I have 2 Floodlight Cam Wired Plus that I have had for over 1 year.m Initially they were great and always distinguished when it was a person vs when it was motion (as I have motion notifications off). Over the past few months, they seem to both be regularly detecting people as motion, and so I don’t receive the notification. There has been no changes to their settings, always updated to the latest firmware and restarted periodically. Looking back on an example video, where it has detected a person as motion, there is no clear reason why they are not detecting a person as a person! I am getting to the stage where I feel that these are a waste of money. Any suggestions on why they are now struggling to distinguish a person? Has the firmware changed in the last 6 months on this? I have tried altering the motion sensitivity etc. but no luck.
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18-09-2023 03:37:32
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Caitlyn_Ring
Hi @user58870. The [Smart Alerts feature](https://support.ring.com/hc/en-us/articles/360032947972-Refining-Your-Motion-Alerts-for-People-and-Other-Motions) can help you refine the motion detection on your Floodlight Cam, though different factors can impact the efficiency of this feature. Depending on the angle at which someone approaches your Floodlight Cam, they may not be detected as a person. Other variables, such as the lighting and weather, could impact this as well. I'd suggest toggling the person detection under Smart Alerts off, rebooting your Floodlight Cam, then toggling person detection back on. The [reboot option](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera) is located on the Device Health page. If these concerns persist, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for more in-depth troubleshooting assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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20-09-2023 10:24:00
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