Floodlight cam/chime pro/wifi issue.

Hi, looking for some help.

We set up a floodlight camera at the back of our house a few months ago with the chime pro with the antenna on side working as a wifi extender, was working great no issues with signal.

Put another floodlight camera up at the front of the house and got one of the latest gen chime pros to connect this to.

Both chime pros are getting great signals in the -30 range but the cameras are showing weak signals. It is an old house with thick walls but we have a battery stick up cam outside as well that has no bother connecting to the wifi woithout having to connect to the chime pro.

I have noticed that the new chime pro keeps going offline or at least thats what the app is telling me, always has the blue light on.

Wifi signal around the house is not really an issue but at a loss as to why this is happening.

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Hi @StuPat78. You’ll want to make sure that the Chime Pro is installed approximately halfway between the router and the Ring Camera it is connecting to. This will ensure that both devices get the best connection possible. You might also find this Help Center Article helpful, as it goes over different causes of wifi interference and how to improve the signal your Ring device is receiving.

If you find that you’re unable to resolve the connection concerns, please give our support team a call at one of the numbers available here. They’ll be able to take a closer look at your devices and account in order to offer more advanced troubleshooting help. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile:

I am having the same issue with a floodlight cam with a great RSSI singnal and this should not happen with show week singnal. Please Ring help us all with the connections issues. These are called security cameras and are not cheep. I have several ring devises.