English

Ring Alarm

Browse posts, comment, and join in the discussion about Ring Alarm and Ring Alarm Pro.
B
First Alert - ZWave Gen 1 Smoke/CO - Unable to Pair
works-with-ring
device-settings
alarm

I'd like to move a few of my First Alert ZWave Gen1 Smoke/CO detectors between two different Ring Alarm Systems. I first did a full factory reset of the detector (Holding Test Button - 10 seconds after installing battery tray) a few times, and tried to discover it it. I was performing this all in the same room as the base station. I was only able to add in (1) out of the (5) detectors. Any suggestions as to what next to try?

493

0

0

13-02-2023 01:33:26

Responses (2)

  • C

    Hi @bwolfman. Make sure you remove the First Alert Smoke & CO Detector from the Ring Alarm system it was originally set up on. You can find the option to remove it under Devices > First Alert Smoke Alarm > Device Settings > Remove. Do this for each one you want to move to another system before attempting to add it to the new system. If that still doesn't work,. please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further troubleshooting assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

    0

    13-02-2023 04:51:52

    • S

      This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

      0

      15-03-2023 04:51:52

      Didn't find an answer ?

      Log in or create your Ring account to post a question and join in the on the conversation.

      Most Helpful Members