I’d like to move a few of my First Alert ZWave Gen1 Smoke/CO detectors between two different Ring Alarm Systems. I first did a full factory reset of the detector (Holding Test Button - 10 seconds after installing battery tray) a few times, and tried to discover it it. I was performing this all in the same room as the base station.
I was only able to add in (1) out of the (5) detectors.
Hi @bwolfman. Make sure you remove the First Alert Smoke & CO Detector from the Ring Alarm system it was originally set up on. You can find the option to remove it under Devices > First Alert Smoke Alarm > Device Settings > Remove. Do this for each one you want to move to another system before attempting to add it to the new system.
If that still doesn’t work,. please give our support team a call at one of the numbers available here for further troubleshooting assistance. If you are outside of the US, please visit here to see how to contact support.