Hi @user54612. I would recommend disabling and reenabling the Ring skill to see if it helps. This Help Center [article](https://support.ring.com/hc/en-us/articles/360050373832-What-to-do-if-your-Ring-and-Alexa-Features-Stopped-Working-) will give you the steps on how to do so. If you have tried this step and are still having the same concern, give our [support team](https://support.ring.com/hc/en-gb/articles/213608406#store-opening-hours) a call to look into this further.