Fermax 8022 Error - Sometimes opening works, sometimes doesn't

[rovart]

Hi, a while ago I posted here about Fermax 8022 not working

Ring Intercom - Fermax 8022 not working

Hi, bought Ring Intercom as was supposed to work with Fermax 8022 @fermax (Newest Fermax are 3307/ 3315, instructions are the same as for 8022, as expected) Configured it propelly and Ring detects the doorbell (turns blue) but opening function is not working. Checked all cables and doesn’t seem to work. Also tried the Fermax Generic VDS BUS but I don’t have an L port on my board for the yellow cable, throws error of connection if I only left the + and - cables connected. I’m posting pics of t…

After some talks with the engineering team they seemed to fix the issue by extending the signal or the time of the opening signal. It wasn’t working at all and ended up working propelly for 2 months… Until 2 weeks ago.

I checked the cables again just in case any cable was loose but it’s everything in place and I did re-connect them all just in case. I did re-config the device again to make sure everything works as should (and it does)

However from time to time I keep getting “Error” on the app while trying to open. Sometimes it does open (in some strange cases it still signals “Error”) and most of the times it doesn’t open at all.

Cables are propelly connected, device was re-configured (this improved a bit the opening).

Maybe I need a custom firmware or my device is faulty?

[Magnus_Ring]

Hi @rovart We understand the importance of resolving your problem as soon as possible. Please contact our Ring Intercom customer support by emailing or calling our team, and we will be more than happy to take a look at this with you. You can find our support number here: https://support.ring.com/hc/en-us/articles/10070641988500-Ring-Intercom-Support. We look forward to hearing from you.