Faulty unitg

I purchased an indoor camera in February from Amazon and it has stopped working. The transformer is not working. My contract is with Amazon, not Ring but they insist I talk to you. I have spoken to your support people and they agree the transformer is not working but will not replace it. What am I to do?

Hi @Inholms. The Ring Indoor Camera plugs into a standard power outlet, and it does not come with a transformer. If a transformer in your house is not working, you might want to consult a qualified electrician for assistance with troubleshooting it.

But it does! I’m talking about the 5v plug in unit which goes into the wall. It’s stopped working how do I replace it?
Why is it so difficult to deal with you people?

Hi @Inholms. I’m happy to chime in. This is the Ring Community where other neighbors, I, or other members of my team can offer basic troubleshooting steps or tips and tricks. Looking into having devices or parts replaced cannot be handled here; for this type of concern, you will have to reach out to our support team once more. Give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

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