Faulty Chime Pro

Hi All.

I have a faulty chime pro and it looks like the locking nut has come off of the inside giving me a faulty ariel.

The unit is about 14 months old?
Is it under warrenty?
it still works just has a wonky loose ariel
image attached …

Many Thanks

Good question, @Nixon! Our devices do come new with a standard limited warranty, in which our Warranty page goes into detail about. In addition to the included warranty, you can extend this coverage by subscribing to the Protect Plus Plan, while still under warranty. Feel free to reach out to our support team to inquire further, by calling at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: