Hey neighbors. I wanted to provide an update for this concern regarding the names of locks not appearing in the Ring app under the Locks Shortcut. Please update your Ring app and ensure that your are running on the latest version. If you are running on the latest version and you are still experiencing this issue, reach out to our support team for the next best steps.
Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.