Extend the length of Live View (24/7 recording)

@mgangemi This isn’t the type of product which Ring is. Ring is a notification based system where it will alert you when it picks up a person etc. That is not a bad thing its just the type of system they sell. It disconnects as the live view is not designed to be left on, all video be it notifications or live view goes up into the cloud first. If you want 24/7 recording and live view you really need to go for an NVR based system/IP camera set up where the storage is all local.

Are you guys currently working on enabling 24/7 continues recording to paid users?


There shouldn’t be a 10 minute timeout on the live broadcast for customers subscribed to Ring Protect Plans!

It doesn’t make sense that paying customers are still being limited on certain features with non paying customers. I also think that if Ring gets rid of the timeout completely for subscribers, not only will this entice more users to subscribe, it’ll also allow customers who have dedicated monitors for security, get back accustomed to running 24/7 live feeds but in a modernized way with modernized products from Ring.


I would like to see the Snapshot Capture Times reduced from their current choice of settings of 3 minutes, 1 minute and 30 seconds.

These times are totally useless as I’ve found using the 30 second choice.

If I want to see what’s gone past my property and I have it set on the lowest setting of 30 seconds, 99 times out of 100 I’ll miss capturing what I’m looking for.

As an example, if a car going past my property is doing 50km/h (31 miles/hr), in 30 seconds it can cover 420 metres (460 yards).

The boundary width of my property is 20 metres (22 yards).

You can imagine how useless it would be to use the 1 minute or ridiculous 3 minute settings.

What I would like to see is these setting changed to 1, 2 and 3 seconds so that they can capture everything properly.

There will be many more recordings but the time kept could be reduced and overwrites could occur after say 14 days allowing users to go in and save images if they wish before they’re overwritten.

This feature would be much more useful as a vehicle travelling at 50 km/h in 1 second will travel 10 metres so I would get around 3-4 images of any car that goes past my property.

If set at 2 seconds I would get 2-3 images and if set at 3 seconds I would get at least one image of any car going past my property.

This change would actually mean the Snapshot capture tool would be beneficial rather than useless.

Please vote on this to make it happen.

Thanks for reading.


Still no update when the feature is going to be released? At least give us a expected moment


@ bemak187

This is a common feature found in most of the cameras that Ring cameras are competing against. This is a feature that every Ring camera should have and needs to have in the future or else the Ring cameras will continue to be considered as dog poopy. The 10 minute live view time out seems to be one of the worst decisions Amazon has made and everyone here realizes that. The only thing worse is the shape of Blue Origin rockets.

Amazon - Ring has taken what would be considered a good camera line and made them inferior to almost every other competing camera in the market.

@ Everyone

Please do not recommend Ring cameras to anyone you know until they address this issue.

Secondly. Be sure to go through this thread and click the small :heart: heart to like every post in the thread. It’s fun to do and you get to assign nearly 50 likes per day and the more likes received for this feature request maybe… who knows… C’mon Ring, get with the program! It’s been over 5 years…

Thirdly. If you haven’t already done so, consider leaving a negative review of the camera you purchased on Amazon.com using the link to this forum so that other people can be spared the headache of owning a Ring camera.

Extend the length of Live View (24/7 recording) - Products / Feature Request Board - Ring Community


I have routine that automatically opens live view on a Samsung android tablet when the bell is pressed. I can’t automatically close the live view after a set time without rooting my device and I don’t want to. It would be great if there was an option to set the live on time in the Ring app instead of the fixed 10 minutes.

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Does the timeout have something to do with the amount of recording space?

How about offering a switch in live view to turn off recording for the current live view session?

(X) don’t record button. And then allow it to stay active until the live view session is closed.

As a new Ring customer, this is a great idea. Your post is nearly 2 years old with no traction from support. I found it by searching for a solution to the live view timeout. I too have a use case for a live view setting that doesn’t timeout where recordings are not needed.

Please add infinite live stream, with multiple cameras at once too! I bought multiple wired cameras and an echo show, expecting to be able to keep an eye on things while I worked, but it’s not the case. Motion alerts aren’t enough - I know there’s continuous activity around the house, but I want to constantly see it without needing to interact with the device every 10 minutes. The lack of this feature will be enough to make me switch to a competitor.

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This thread is more than 3 years old.
Can anybody from Ring explain why after 3 years the feature is not available?
If I have known this before buying the camera, I would have think twice before buying it.
And for sure I will not buy any other camera until this issue is solved.

Although it is a waste of time, I will add my voice to wanting much longer periods of live coverage. If you won’t do 24/7, why not at the very least, 8 hours at a time? or even 1 hour? The 10 minute time limit is a waste of time. I agree with all of those who complain about this. Had I known about this limitation, I would NEVER have bought a ring camera of any kind. I routinely tell people NOT to waste their time with Ring cameras. I have said so on internet review sites. It is my experience that Ring customer service is among the worst on the internet, the company does not care about its customers, has no idea how to build customer loyalty, and will not do much more than respond to requests with obvious, unhelpful comments. After several attempts, I have YET to have a good customer service experience with Ring. A big F for failure.

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