General Topics
AlChester17
Event history not loading videos on the website but working on my phone, tablet etc
This was all fine and working 2 days ago. Cannot work out why it has stopped!? Any help will be really appreciated. Thanks
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02-03-2023 09:58:29
Responses (115)
- C
Hi @AlChester17. Which web browser are you accessing Ring.com on? Make sure the web browser is updated. I'd also suggest testing a different web browser to see if this issue occurs on both, or if it's isolated to one.
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02-03-2023 11:23:13
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Uevent history not loading on ring website. Think all the posts on this page says it all. 'RING' please fix.
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04-04-2023 09:46:45
WHi Caitlyn,On my laptop, I can view a live stream of my ring camera. But, when I go to History, and select a recent motion recording, I get this pop up message in red:"There was an error while trying to play the video."My Firefox browser is up to date, version 115.14.0esr (64-bit).Regards,Alan
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15-08-2024 02:40:51
- U
I have had the exact same problem since last week. Tried both Microsoft Edge and Google Chrome. What could be the problem?
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06-03-2023 02:14:31
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- U
Same issue since last week. Both in Edge and Chome. Site loads fine, login fine, videos on app on phone fine - just do not load in web version.
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06-03-2023 03:19:28
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- U
I have had the same issue since last week. Safari is the only browser where the Event History would work.
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07-03-2023 11:23:17
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Caitlyn_Ring
Hi neighbors, thanks for your continued feedback on this thread. Our teams have released a backend fix for Ring.com that should have resolved the issue of videos not loading from the Event History. If you're still experiencing issues, please check that you are using a compatible web browser, and that this browser is fully updated. You can find a list of supported web browsers in [this Help Center article](https://support.ring.com/hc/en-us/articles/208144516-Using-Live-View). Should you have persistent concerns with viewing videos from Ring.com, please get in touch with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance.
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30-08-2023 06:38:56
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