AlChester17
Event history not loading videos on the website but working on my phone, tablet etc
This was all fine and working 2 days ago. Cannot work out why it has stopped!? Any help will be really appreciated. Thanks
11728 •
6 •
121 •
02-03-2023 09:58:29
Responses (115)
- C
Hi @AlChester17. Which web browser are you accessing Ring.com on? Make sure the web browser is updated. I'd also suggest testing a different web browser to see if this issue occurs on both, or if it's isolated to one.
•0
02-03-2023 11:23:13
•
Uevent history not loading on ring website. Think all the posts on this page says it all. 'RING' please fix.
•2
04-04-2023 09:46:45
WHi Caitlyn,On my laptop, I can view a live stream of my ring camera. But, when I go to History, and select a recent motion recording, I get this pop up message in red:"There was an error while trying to play the video."My Firefox browser is up to date, version 115.14.0esr (64-bit).Regards,Alan
•0
15-08-2024 02:40:51
- U
I have had the exact same problem since last week. Tried both Microsoft Edge and Google Chrome. What could be the problem?
•0
06-03-2023 02:14:31
•
- U
Same issue since last week. Both in Edge and Chome. Site loads fine, login fine, videos on app on phone fine - just do not load in web version.
•0
06-03-2023 03:19:28
•
- U
I have had the same issue since last week. Safari is the only browser where the Event History would work.
•0
07-03-2023 11:23:17
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi neighbors, thanks for your continued feedback on this thread. Our teams have released a backend fix for Ring.com that should have resolved the issue of videos not loading from the Event History. If you're still experiencing issues, please check that you are using a compatible web browser, and that this browser is fully updated. You can find a list of supported web browsers in [this Help Center article](https://support.ring.com/hc/en-us/articles/208144516-Using-Live-View). Should you have persistent concerns with viewing videos from Ring.com, please get in touch with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance.
0
30-08-2023 06:38:56
•