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O
Europe VAT invoice required
cs-support
billing

Hi all, I'm extremely desperate and disappointed at this stage by having made the choice as a company to buy any Ring products-services.... **Can somebody help me to receive an obligatory by LAW correct VAT invoice?** After spending more than 2 hours on phone and chat with people that have no clue what they are talking about. Email address mentioned on Ring invoices don't work. I have two order for which I paid with my company credit card but impossible to get a correct invoice. I need at least my VAT number and company name mentioned on it. And normally the VAT should also be put at 0% for B2B. Hoping to get this solved and otherwise hoping that Ring can at least refund for my purchases as they don't allow me as a company to get the legally required documents. A not so happy customer, Olivier

1385

3

5

28-08-2022 01:42:37

Responses (3)

  • H

    I'm having the same problem. I didn't pay for the plan yet but the support insists it is not possible to have a vat number in the invoice

    1

    16-09-2022 12:26:57

    • M

      I'm having the same problem as you. I tried customer support trought chat with no avail. After 1h on the phone they undestood the problem, extended my trial and promised to look after this in the next days so they could comply with the European Laws (having their address, their VAT ID and my company VAT ID visible in the invoice) before I commit to a payment. Let's see how it goes.

      1

      13-02-2023 02:01:31

        U

        Did they add a vat number? I was planning on upgrading my subscription but not without a vallid invoice

        0

        04-01-2024 11:05:35

    • U

      Same here, how they cant still handle this?

      1

      06-08-2024 09:42:22

        U

        Hi, is this solved? I need an invoice too

        0

        05-01-2025 08:10:16

        J

        Hi @user73350. Give our support team a call for further assistance with your concern.

        0

        06-01-2025 09:11:54

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