Error: Couldn't Load Your Locations
My iPhone access to my Ring doorbell gives me the message, "Couldn't load your locations". I have only one location so I don't know what is going wrong. How do I correct this?
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09-11-2020 10:09:47
Responses (24)
- U
i have the same problem cant find my locations on my android for a few days, it seems ring cant help me. i called and they cant find my problem. it is very upsetting,. tried restarting cell phone. deleting my ring account and tried logging back on. with no finding.
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19-12-2022 03:03:01
THi @user30562. This error is usually caused by a phone that does not have permissions enabled for the Ring app or is using a VPN. Try adjusting these phone settings to see if that helps. If not, let us know what type of phone you have and what version of the Ring app is installed so we can better assist.
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21-12-2022 11:00:05
- G
Delete the app and re install it, this happened to me today, it will re set everything and definitely should work..
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08-12-2022 05:59:36
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- R
My problem started around Dec 12th when v3.55.0 was released and installed. Upgraded to v3.55.1 on Dec 20th, still not fixed. Tried all of the various troubleshooting activities, but nothing worked. Called Ring support who had me perform all of the same activities, but eventually they escalated a ticket. So far, I've heard crickets. Found a site and downloaded v3.54., installed it, and now locations are loading fine! 12/32/22:. v3.55.1 appears to be working now.
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25-12-2022 03:39:25
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- C
Hey neighbors, thanks for sharing this feedback. We've sent this information onto our teams to review so they can work to resolve it as quickly as possible. In the meantime, we always recommend ensuring you have the most up-to-date version of the Ring app and of your phone's operating software. You can find more information on mobile device compatibility with the Ring app [here](https://support.ring.com/hc/en-us/articles/4812209807124-Mobile-Device-Compatibility-and-the-Ring-App). If you are seeing this error, you can use Ring.com on your phone's web browser as a temporary workaround. We'll be sure to share any relevant information in this thread when it becomes available. You can also reach out to our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) if you have any further questions. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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26-12-2022 07:06:20
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user4713
Wow, too many problems. Today I have message, "can't find your locations", and I am not going to spent time on this. If ring can't fix it seamlessly, I will end my subscription, which is in Jan. I will try the ring tomorrow.
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07-12-2021 07:41:00
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