Error code P1-78 on Ring Floodlight Camera
My floodlight camera suddenly stopped connecting to wifi and has error code P1-78. I have tried reinstalling several times but with no luck. All other ring devices and electronics have no problem connecting to the wifi and the router was reset as well. How do I fix this problem or is it a manufacturer’s defect? I see other comments from users with the same problem for their ring devices but no actual solution offered.
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20-03-2023 08:47:56
Responses (11)
- U
Same thing happened to me. I tried to flip my breaker for a few minutes. Reset it back to my wifi and nothing. I've got a Samsung Galaxy S22. My floodlight is generation 2. I've got plenty of wifi strength green at 53. I'm about to toss this thing and get something hardwired!
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27-03-2023 01:07:17
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- T
Hi @user40536. As @user7654321 mentioned, you can do this by flipping the circuit breaker that controls power to your Floodlight Cam. [quote="Tom_Ring, post:2, topic:191630"] If you aren’t seeing any lights or signs of life from the Floodlight, you’ll need to contact our support team. Please give our support team a call at one of the numbers available [here ](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. [/quote]
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27-03-2023 07:03:06
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- U
None of that worked! What I had to do was totally reset my Wi-Fi. So unplug your router for 30 seconds to a minute. Let it get back together. Then it should work. But just to be on the safe side, I reconnected My camera to the Wi-Fi again! Don't waste your time doing anything else. So far this is worked! So unplug your router, give it 30 seconds to a minute. Then go back outside and reconnect your ring to your Wi-Fi!
•1
27-03-2023 10:35:42
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Tom_Ring
Hi @user39968. Have you tried a power cycle? You can do this by simply disconnecting the Floodlight Cam from power for 10 minutes, then reconnecting it. If you aren't seeing any lights or signs of life from the Floodlight, you'll need to contact our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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22-03-2023 03:00:47
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