Moved our video doorbell 1 to rear entrance, adding a new pro for front door. Motion videos may be 10 seconds or 30 seconds and do not show cars or people that the pro records where the views overlap. Also intermittently unable to activate live view.
Hi @Denr. For Live View not activating, a good starting place is our Community Post on common causes for Live View problems. As for the length of the recordings from your Doorbell, you can reference this Help Center Article. It also goes over Motion Verification and how to adjust that setting, because it reduces unwanted motion notifications and trims recordings before they end. If Motion Verification is on, try toggling it off to see how that works for you.
Should these concerns with Live View and recordings continue to persist, you’ll want to follow up with our support team directly so they can take a closer look for you. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. 