Entrotec ED4 modification

Hi guys. I have Entrotec rh3+/ed4
My ring in theory is working. The trouble is that for my system to be fully operational I need to lift the phone handle of the hook, otherwise I can’t open the door. Any ideas on how to modify my existing handset? I attached a picture, the cradle switch is the issue (SW1, sw2). Please let me know if there is any way around that or what handset I could replace mine with to make it work.

Hi @AJ_Grush. We have this Help Center page with helpful articles regarding the Ring Intercom. We also have a dedicated Ring Intercom support team that may be able to assist with your concern; feel free to give them a call or send them an email.

Did you manage to resolve this or replace the handset? I’m looking into the same issue