‎Email to authenticate payment information

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user70157

Email to authenticate payment information

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Hi I purchased the basic plan after my free 30 days ran out and I’ve had an email today saying to authenticate payment information within 14 days or I will lose the plan , does anyone know how or why I do this ? I’ve logged onto my ring account and there’s nothing there for me to do it Thanks

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07-12-2023 07:00:48

Responses (5)

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Caitlyn_Ring

Hi @user70157. Make sure you have the correct payment method on file, and you should be good to go. You can also reach out to our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us#callus) for any questions or concerns with your Ring Protect plan.

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07-12-2023 04:02:37

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user71874

My name shahinas el Sharif I lost my phone in Egypt and I don’t have any access to my email and I create new one with my new phone in Egypt I need log into the old email please let me know what can I do

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19-12-2023 12:47:13

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Justin_Ring

Hi @user71874. We have two-step verification to authenticate yourself in order to log into your account. Once logged into your account, you will be able to change your email in your account settings. If you are not able to authenticate yourself to log into your account, give our support team a call at one of the numbers available here.

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20-12-2023 05:47:24

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system

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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19-01-2024 05:48:21

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user_f8c363

Hi! This is happening to me too! I can’t get hold of anyone and I don’t know how to do this!

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20-06-2024 08:27:10

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Caitlyn_Ring

Hi @user_f8c363. We have steps here on how to update the payment method on file for your Ring Protect plan. If you're running into issues with updating the payment method, please contact our support team directly at one of the numbers here, or on Facebook @Ring.

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24-06-2024 06:50:10