Email contact at Ring company

hi!

may we have the official email contact at Ring company? we would like to discuss about the actual deployment using Ring solutions at our maintenance facilities. Please also email me direct if possible. Appreciated.

regards

calvin

Hi @Calvin_Yeung. At the moment, calling our support team is the best direct channel of communication. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

Hi,

Thanks for your reply. As we are working on different time zone, it is also difficult to identify ourselves when calling the hotline. As it is a corporate matter, we hope to get in touch through official email first and establish the official communication channel. Thanks and appreciated.

We look forward to hearing from you soon.

Regards

Calvin

Hi @Calvin_Yeung. In this case it may be best for you to reach out to our support team directly, as this a neighbor-to-neighbor support forum rather than a direct line to support. Our email and chat teams have been refocused during COVID-19. Our support team will be able to get you established.

Thanks again for your speedy reply. May we have the support team’s email? Thanks.

Hi @Calvin_Yeung. As mentioned above, our email and chat teams have been refocused. We do not have an email to give you. The only method of support we have during COVID-19, is phone support. Once you’ve been directed to the team that can assist you, they will more than likely send you an email, which you’ll be able to use as a line of communication. But, you have to call our support first, as there is no direct email support at this time. Thank you for your understanding.