I no longer have access to my old email address and would like to make my new email the primary one.
How would I do that?
Hi @Itzmejack. Since you no longer have access to your old email, you’ll have to contact our support team to get this switched. Be sure to have your old email address, new email address and the MAC ID off of one of your devices for verification purposes. This can be found on the back of your device, or in the Device Health section of the Ring app.
Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.