EE Smart Hub SH20A

Just changed from Sky to EE with a Smart Hub SH20A and I cannot get the doorbell to detect /connect to wifi. Turned off the 5G and tried just 2.4G. Hard reset and so far no joy. Any solutions ?

Hi @user74564. Those were excellent troubleshooting steps to try for your concern. Try completing your setup using a different phone or tablet to see if it helps. We also have this Help Center page with other steps to try. If you have tried these steps and are still having the same concern, give our support team a call for further assistance.