I have a Ring Doorbell Elite connected via an ethernet cable. I have my Echo Show devices (3 of them) on the same network connected wirelessly.
I can see the Ring Doorbell in the Ring app, but when I try to see if on my Echo Show or in my Alexa app, I can here the outside - but not see the camera/live view. I have connected and enabled the Ring skill in my Alexa account.
Hi @tklopp. If you are not able to see a Live View on your Echo Show for your Doorbell try disabling and reenabling the Ring Skill in the Alexa app to see if that resolves your concern. We also have this Help Center page here with further information on how to connect Amazon Alexa-enabled devices with Ring devices, as well as Ring and Alexa troubleshooting tips. I hope this helps.
Hi @tklopp. If everything is set up correctly in Alexa, you should be able to say “Alexa, show [Ring Device Name]” to activate the Live View on your Echo Show. If that doesn’t work, the only other suggestion is to reset your Echo Show and ensure its firmware is fully updated. Your Echo Show will also need a strong wifi signal. For further support, you can visit the Amazon Alexa Help Center here.
Unfortunately, that didn’t help either and this is happening on three different Echo Show units. I have spoke to Echo support several times and I’m pretty sure they are giving me the run-around and don’t have any interest in fixing this. They now tell me they are aware of the problem, it has been going on for ‘months’ and are working on a fix. This shouldn’t take months to fix.
Sounds like the bottom line is until Echo gets its act together - don’t buy a Ring Elite and expect it to work properly with an Echo Show.