Hi I got my echo show replaced after speaking with Amazon customer support and the same issue again with the new one so it's an issue with the software it seems...

Hi I have finally sorted this issue out I contacted Amazon after going through the factory reset of the echo show 8 and checking WiFi etc they sent me a replacement echo show 8 but the same problem persisted so it's not the echo show it's the ring doorbell Amazon customer service sent a link to contact ring which I did and we went through the same thing checking all settings app permissions WiFi strength etc he then remote linked into the doorbell and the doorbell mic was not working so they sent a replacement it arrived the next day and was fitted and it works perfectly again thank goodness. They sent a brand new replacement as it was only 8months old just a note when setting up the replacement doorbell do not remove the old one as the account plan needs to transfer to the new device and once installed it will take over the current plan, inside the box is a yellow edged instructions from ring follow those to set up replacement device to ensure you plan is moved to new device if you do it wrong you can contact ring customer service and they can ensure the plan is on the right device. Ring customer service was excellent compared to Amazon echo service. Also when Amazon send you a replacement echo show 8 device be warned it will be refurbished and like the one they sent me had holes in the speaker fabric when I said my echo show 8 was not even a year old and immaculate condition they said this is what they replace the device's if it's not faulty within 30 days of purchase they will replace it with a second hand refurbished device I was disappointed and disgusted by this lucky that it was the doorbell that had the fault so I could return the Echo Show 8 refurbished replacement they sent me. Ring customer service when I asked if it would be a new doorbell that was being sent as the replacement they said it would be my doorbell was only 8 months old and I received a brand new sealed boxed replacement. Return of the old device is easy they sent a label in the replacement device box and an instruction sheet .

I’m having the exact same issue with a Video Doorbell 2nd generation and Echo Show 5. It’s becoming a real issue as the primary user isn’t able to physically interact with their phone or the touchscreen of the Echo Show. The only method is with their voice and it’s not working. Is someone able to take a look? Thanks Daniel