Amazon Alexa + Ring
Echo Show 8 mic not working
Hi There, I have installed the Ring doorbell 2nd gen and connected it with my Echo show 8. If I access the doorbell from the echo show manually (live view) the mic mic works perfect and i can talk to the person at the door. However, when someone rings the doorbell the feed automatically comes up on the echo show but I cannot speak to them. The mic doesn't work (I've pressed the mic button on the screen etc). Has anyone encountered this problem? If I say alexa talk to the front door the feed opens and the mic works but its only when someone rings the doorbell and the feed appears it doesn't work. Is it a bug I wonder?
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09-04-2021 07:32:54
Responses (62)
- G
Same issue here, just bought on amazon prime day, drilled hole in my wall to install and after all that two way communication doesn't work! PLEASE FIX THIS ASAP!
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25-06-2021 06:35:43
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- J
have the same problem 4 echo 5 and 2 echo 8! just sad how amazon and ring treats its customers. I will give everything back in 20 days
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26-06-2021 11:09:04
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- C
I just wanted to add I'm also having the same issues on two echo show 5s and one echo show 8 I bought on prime day. 2 way audio doesn't work when someone rings the doorbell, I tap unmute and they still can't hear me but I can hear them. It only works when I manually ask for the live feed and umute then they can hear me. The only reason I bought a Ring doorbell and the Echo Shows was to be able to answer my doorbell on a screen and it doesn't even work, after spending days to install/setup everything - so frustrating! On a side note one of my echo show 5s doesn't default to fullscreen and my other echo show 5 does - pretty annoying. I can live with it, but the 2 way audio not working as advertised is unacceptable.
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28-06-2021 12:59:36
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MrForsythExeter
Absolute Shambles, The primary use pattern for this device doesn't work. People stop paying for subscriptions. If this is not resolved within the 28 days since prime day, it will be returned. Same thing, If you answer using an echo (I have 2 Show 8s), no audio sent to the Ringdoor bell. if you Ask to Talk to the door bell, then audio works, sometimes, first time after a call, it seems to crash. This is a "skill" that Ring have published to Amazon. Fix it, it you are going to have a pile of e waste to sort out. And I am not your neighbour, so stop repeating junk and give us answers.
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25-06-2021 03:34:10
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