Amazon Alexa + Ring
Echo Show 8 mic not working
Hi There, I have installed the Ring doorbell 2nd gen and connected it with my Echo show 8. If I access the doorbell from the echo show manually (live view) the mic mic works perfect and i can talk to the person at the door. However, when someone rings the doorbell the feed automatically comes up on the echo show but I cannot speak to them. The mic doesn't work (I've pressed the mic button on the screen etc). Has anyone encountered this problem? If I say alexa talk to the front door the feed opens and the mic works but its only when someone rings the doorbell and the feed appears it doesn't work. Is it a bug I wonder?
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09-04-2021 07:32:54
Responses (62)
- M
I am having exact same issue with Echo Show 5 and Ring Wired doorbell I got today. I have been going crazy all day trying to figure out what is wrong and found this thread. It is very dissapointing to see that people have been having this issue for more than two months and there is not a fix yet. Seems also that the Ring employees replying here do not know what they are doing and do not have any communication with actual Ring devs? Someone who is officially with Ring needs to answer here and tell us if they are going to fix this or not or I will have to return my Ring doorbell and Echo device.
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23-06-2021 03:53:17
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- C
Exact same issue here. I feel we are all repeating ourselves and Ring don’t seem to be hearing us.
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23-06-2021 10:52:56
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- T
Hi neighbors. In this thread [here](https://community.ring.com/t/cannot-talk-to-ring-doorbell-from-echo-dot/61737/5), a neighbor with a similar concern has shared that they've contacted the Alexa support team and this concern should be fixed soon. As always, thank you for bringing this to our attention. I've shared this with our team and they are working to resolve this as soon as possible. Thanks, neighbors!
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23-06-2021 05:56:15
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- G
Exactly same issue here. Have a brand new echo and it will not do full two way communication with the ring doorbell I got on prime day. Pretty crazy, as this seems to be such basic functionality. I also got an echo show 5 and it behaves exactly the same. I can ask it to show me the front door and it works but if someone rings the doorbell, I cannot truly answer it. The doorbell spins blue and times out.
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25-06-2021 03:09:30
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kyllin
My echo mic does not work either. As long as the circle on the ring doorbell is spinning blue, nobody can hear me through my echo show 5. Answering on my phone and clicking the green button stops the spinning on the ring doorbell and communication works fine. So to summarize, spinning circle on ring doorbell means you can hear them, they can't hear you. Answer on phone and click green phone icon, the spinning stops immediately and 2 way communication works without a problem. Answer the doorbell on the echo show, the spinning does not stop on the ring and they cannot hear you. Once the spinning stops, you can say talk to the front door on the echo show and 2 way communication will work. The echo show 5 answering software is completely bugged and useless.
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22-06-2021 10:50:47
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