Echo Show 8 mic not working

Hi There,

I have installed the Ring doorbell 2nd gen and connected it with my Echo show 8. If I access the doorbell from the echo show manually (live view) the mic mic works perfect and i can talk to the person at the door.

However, when someone rings the doorbell the feed automatically comes up on the echo show but I cannot speak to them. The mic doesn’t work (I’ve pressed the mic button on the screen etc). Has anyone encountered this problem? If I say alexa talk to the front door the feed opens and the mic works but its only when someone rings the doorbell and the feed appears it doesn’t work. Is it a bug I wonder?

I have the same issue with Echo, when someone rings I activate the mic on the Alexa but they can’t hear me. I’ve searched the web but can’t find a solution so suspect it’s a fault with my Echo hardware. really don’t know whrer to go from here :frowning:

Hi

I got my echo show replaced after speaking with Amazon customer support and the same issue again with the new one
so it’s an issue with the software it seems…

Can anyone from Ring please advise? This is not a hardware issue as I’ve tried this on two brand new echo shows and it’s the same issue

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I’m having the same issue the echo show 8 was working fine before but now it’s just stopped who do we contact as I’m disabled in an electric wheelchair and rely on the doorbell to let my carer’s in I’m lost without out and my phone will connect to it but it’s slower than the show and less convenient I’ve never been on a forum before but I’m at a loss what to do any help

Same Issue is with Ring Doorbell 1st generation. Also I can confirm that this is not working with Echo Show 5. Before was working as a charm. Issue started before week or so

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Hi there, neighbors! When the microphone is not working on the Echo Show, please attempt the live view from your mobile device to see if your microphone is working then. If so, this is a great sign that your Ring device and Ring app are functioning properly. It’s always a good step to confirm a strong wifi signal, in which our Community post about RSSI can help with. Please also consider the distance between your Echo Show and router. I hope this helps! :slight_smile:

I’m having the exact same issue with a Video Doorbell 2nd generation and Echo Show 5. It’s becoming a real issue as the primary user isn’t able to physically interact with their phone or the touchscreen of the Echo Show. The only method is with their voice and it’s not working.

Is someone able to take a look? Thanks

Daniel

Hi I have finally sorted this issue out I contacted Amazon after going through the factory reset of the echo show 8 and checking WiFi etc they sent me a replacement echo show 8 but the same problem persisted so it’s not the echo show it’s the ring doorbell Amazon customer service sent a link to contact ring which I did and we went through the same thing checking all settings app permissions WiFi strength etc he then remote linked into the doorbell and the doorbell mic was not working so they sent a replacement it arrived the next day and was fitted and it works perfectly again thank goodness. They sent a brand new replacement as it was only 8months old just a note when setting up the replacement doorbell do not remove the old one as the account plan needs to transfer to the new device and once installed it will take over the current plan, inside the box is a yellow edged instructions from ring follow those to set up replacement device to ensure you plan is moved to new device if you do it wrong you can contact ring customer service and they can ensure the plan is on the right device. Ring customer service was excellent compared to Amazon echo service. Also when Amazon send you a replacement echo show 8 device be warned it will be refurbished and like the one they sent me had holes in the speaker fabric when I said my echo show 8 was not even a year old and immaculate condition they said this is what they replace the device’s if it’s not faulty within 30 days of purchase they will replace it with a second hand refurbished device I was disappointed and disgusted by this lucky that it was the doorbell that had the fault so I could return the Echo Show 8 refurbished replacement they sent me. Ring customer service when I asked if it would be a new doorbell that was being sent as the replacement they said it would be my doorbell was only 8 months old and I received a brand new sealed boxed replacement. Return of the old device is easy they sent a label in the replacement device box and an instruction sheet .

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Thank you for sharing these updates with us, @Roguemowie! Sorry to hear that it took some time, but I’m glad to hear you were able to find a solution. I appreciate your diligence and patience with it.

This will certainly help other neighbors who might have the same concern. Resetting the Echo device and troubleshooting the Ring and Alexa devices with both support teams is a great way to cover all variables. Thanks again for being a great Community neighbor! :slight_smile:

I have the same issue with my doorbell 2. Very recently my microphone stopped working on my echo show 8 when someone rings the doorbell. I hear them, but they can’t hear me when I activate it. If I try to trigger the on demand live view and then activate the microphone, it works as normal. It’s only when the doorbell is pressed and the live view automatically appears that I can’t talk to them. It’s clearly a software/firmware bug because resetting the skill, the echo or the ring device did nothing. And actually the mic works fine when you use on demand live view, so it’s not hardware related. Please fix this terrible bug soon, I can’t talk to people who ring my doorbell! I have to stop the live view on my echo show 8, then ask alexa to show me the front door, and only then my mic works again. It was working fine until very recently, an update you pushed must have broken things.

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Hi Neighbors. Do you find a ease solution? I Have exactly the same problem. Once someone press the button I could see the people but Echo mic doesn’t work, (in both cases, activating the mic and switching off). I tried to understand RogueMowie but my english is not so clever. He solved the problem replacing the Ringdoor? I have my newone with two Echos 5 & 8 news and it seems same problem.

Could you explain better the solution?

Thanks a lot. :slight_smile:

I have exactly the same problem as Raekon. I tried the same things without a solution. Let’s hope a Ring expert is monitoring this discussion and can provide a solution.

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I have exactly the same issue, not fixed by doorbell replacement and waiting for Amazon Support answer.

It looks like it might be a problem with some localized versions of the ring skill/alexa software. I’m from Italy, and the italian reviews of the alexa skill are full of one star reviews all stating this exact same problem we are all having, that the microphone is not working on echo devices when doorbell is pressed. I suspect some other localized versions are affected, but I would like to stress how important it is to fix this software bug ASAP. Right now the doorbell is unusable because the most basic function is not working as intended. Please if someone from ring reads this, report it to the relevant department for immediate fixing, it’s been a month since my doorbell started doing this, and still no fix in sight. Nothing on my end fixes it, it’s a software/firmware bug because when I do on demand view the microphone works as intended. I basically don’t have a doorbell anymore. Also I have two echo video devices in my home, that could be another source of bugs. I’m not really sure what happened but someone needs to look into it asap.

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Hi, i have the Same problem here. German skill inatalled. mic Not working when someone rings. Only live fees. Please Team… fix the skills. Something doesnt work with your software

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I have the same issue Like @HartmutS . German skill, Microphone only works if you say “Alexa, spreche mit xx”. My experience was that at the First time after installing Echo Show it works, when i say “Alexa zeige mir xx” and pressing the Button Mic on. But than no working, same Bug Like Others Users tested it. There are 2 Bugs, 1. When someone Press on Ring Doorbell, the voice who speaks from Echo Show (5) after pressing Mic Button is mute. 2. When you say “Alexa, zeige xx” and pressing Mic on Button, again it is mute. It is a software Bug from the ring skill. No working after reset Ring Doorbell or Echo Show, and No working after deactivate Ring skill and activation again. When Developers make releases from Dev Environment in Test Environment, why do you dont Test the Versions of different languages? So many customers buy your products. Where are your Quality Gates when you Release new Versions?

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Hi Guys, same problem here (Germany). I received my Ring Doorbell wired yesterday. Mic is not working with Amazon Alexa Show 8 when someone rings. But it works with my mobile phone and it also works in Live View with Echo Show 8. Please Ring, fix this bug. Greetings from the black forest.

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Same issue in New Zealand.
Echo Show 8 and Doorbell v2

If I answer the doorbell on the show the mic on the show doesn’t work and the person at the door cannot hear me. I have tried using the on screen button to mute and unmute the mic but it makes so difference.

If I tell the echo to connect to the doorbell at any time other than when the button is pressed the mic works as expected.

Answering on my mobile works with no issues

Definitely a bug in the Alexa skill.

I have the same issue
Two echo show 8s suddenly can’t 2 way communicate with the doorbell

This is definitely a software issue

Please fix this

Works fine on my mobile