Echo Show 5 does not get Ring 2 notifications
I installed my ring and my echo show 5. When the doorbell is rang, I only get a notification on my cel. Thus, I have no doorbell sound inside my house at all beside my cell phone. Should my Echo 5 make a sound when the ring is used from someone arriving? I know it is connected because I am able to ask Alexa to show front door but that is it. HELP!!!!!!
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06-12-2019 05:06:57
Responses (6)
- G2
It did not. I deleted my device from the app and re-installed everything at home and in my cel. I also spent an hour with Amazon (Alexa customer service) resetting my echo in all ways possibles and they advised to contact ring. It is a bit frustrating because it feels I have done everything I can to troubleshoot.
•1
07-12-2019 02:30:51
NDid you ever get this fixed? I am having exactly the same problem: will show the camera when I request it, but no chimes when someone pushes the doorbell, except on my phone.
•1
20-08-2020 05:04:49
MHi neighbors! It looks like you are definitely using compatible and [supported Ring and Alexa devices](https://support.ring.com/hc/en-us/articles/360031246412-Ring-Supported-Alexa-enabled-Devices). This functionality should be working as long as both apps are up to date, Ring is enabled, and the desired routine or skill has been setup. Also, a Doorbell press should be announced, regardless of your motion settings. Check out our [help center article](https://support.ring.com/hc/en-us/articles/360018032731-Doorbell-Announcement-Notifications-Through-Amazon-Alexa) for instructions on setting this integrations and more information on how it works. Feel free to let us know how this goes! :)
•1
20-08-2020 07:05:35
RI’m having the same issue. I can access my camera from my Echo Show but I don’t receive motion or doorbell notifications. I’ve enabled communications and announcements on my Echo Show.
•1
23-08-2020 02:21:02
- K
I am not sure if you ever got it to work considering it has been a year since the original post. After being on the phone for over a hour I figured it out myself. Go to the Alexa app. Click on the menu (icon with 3 lines). Go to settings. Click on notifications, then smart devices. Click on whatever you named your ring doorbell. Click on announcement devices. Make sure all of your compatible devices have a check mark next to them. Also on your ring doorbell device page, make sure you have enabled announcements and motion notification. I hope you have resolved this, and if not I hope this helps you and everyone else that is having trouble. I seen a lot of people was having this problem with their echo show 5, so this might be something that needs to be modified for easier setup.
•4
13-01-2021 07:13:09
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- U
I have been unable to get my Echo Show 5 to chime when my wired ring doorbell is pressed. I have performed all the setups as described via the app. Any other recommendations? Does the separate chime work flawlessly.
•1
12-04-2022 01:15:03
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- D
I was having the same issues. After searching and searching I finally found a solution that worked for me. Basically, from the Alexa app on your phone you have to disable the Ring Skill. Once that is done then you must remove the Ring Camera from your devices on Alexa. Once everything was removed I readded the skill and after logging back in, Alexa found my doorbell and everything works like before. [Here](https://support.ring.com/hc/en-us/articles/360050373832-What-to-do-if-your-Ring-and-Alexa-Features-Stopped-Working-) is a link to the page I found the instructions on. [What to do if your Ring and Alexa Features Stopped Working – Ring Help](https://support.ring.com/hc/en-us/articles/360050373832-What-to-do-if-your-Ring-and-Alexa-Features-Stopped-Working-)
•1
07-05-2023 04:04:44
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breakNegg
yes, go into Amazon Alexa app, Bottom right of screen Devices Pick Doorbell and select motion toggle switch
1
06-12-2019 06:52:42
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