Hi @user48895. I would check your Alexa app to see if you see your mother's Doorbell in your list of Devices. If you find it and select it, you should see a trash icon on the top right to remove the device. If you have tried this step and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) to further investigate. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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