Amazon Alexa + Ring

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A
Echo (4th Gen) Offline Connected Devices
app-settings

I am trying to use my new Echo 4th Gen as a bridge for a Ring A19 bulb. I go through all the set up steps and the Ring App says my Echo is off line. The Echo is not offline and functions correctly otherwise. The Ring App version I am using is up to date (v. 5.41.0). The Echo's firmware is up to date. I have tried this on my Iphone, my Wife's Iphone and an Ipad with the same issue on each. Please help, this is very frustrating that things are not working as intended. ![IMG_9687.PNG|281x499](upload://ol5v9XoUzYDG7D2MWGUNyyYE4d8.jpeg)

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14-07-2021 11:53:13

Responses (1)

  • N

    I have this problem and spent hours on the phone with support. They tried to claim it was an Amazon Support issue, which it is not and I was told this by Amazon Support, while on the phone with Ring support. You get stuck in an endless loop of trying to install a light which requires a bridge, and then you install the bridge but it's not available to use. Abysmal product filled with software bugs no support tech can support!!!

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    02-08-2021 18:02:12

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