Feature Request Board
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Easy migration from base station gen 1 to 2
I want to upgrade my alarm base station from gen 1 to 2 (as I want to buy a bundle deal which is best value for sensors & alarm box & keypad & comes with base as standard in all packs) but understand it involves a very long & unnecessary process including cancellation & re-subscription & deactivation & reactivation of hardware & re-creating groups & customisation. I understand from other replies from Ring support staff this is apparently "intentional" for security reasons, yet if its a straight swap & retain all the exact settings & hardware, there must be a more simple solution to swap over the base station that keeps security high & utilises 2 factor authentication or logged in app approval or even having to contact customer services to approve the change over. Upgrading hardware to latest generation is a given so if Ring make it difficult, then customers will stop doing it.Making base station upgrades / migration easy via the app is a must.
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09-06-2021 14:07:32
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