Downloaded videos permanently marked despite download failing

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1

I wanted to do a bulk download of some event videos. So chose 50, that failed after about 10 minutes. Tried other amounts and soon discovered that any combination of events led to a ‘network error’ when downloading. Internet is fine, have 150 meg line and works fine. I can download individually without fail but now since I selected those first 50, it now

Screenshot 2023-02-18 at 15.54.42
Screenshot 2023-02-18 at 15.54.42818×894 42.7 KB

marks them as permanently downloaded, with no further possibility to mark or clear that status, despite the download failing.

Seems a huge mess. Why are the multiple downloads constantly failing? How can I clear this status on the events and try again another day?

2

Hi @ringeruk. I found a similar thread about this here. If the suggestions there don’t work, you’ll want to follow up with our support team to investigate this further. If you are outside of the US, please visit here to see how to contact support.

3

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