Ring Security Cameras

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U
Downloaded video quality
troubleshooting
cs-support
video-quality
Hi I recently had a garden visitor in the early hours of the morning helping himself to things in the garden and contents of my van we believe it to be someone who lives a few houses away . The video footage isn't the best quality . But when I download it it gets even worse . Does anyone know if ring would be able to send a better copy for the police . The downloaded version is so pixelated thanks

66

0

0

03-12-2023 05:46:15

Responses (1)

J
Hi @user69504. I would recommend downloading the video on a different device to see if it makes a difference. If not, reach out to our support team to look into this further. Give our support team a call at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us)

0

05-12-2023 05:53:12

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